Experience — Samuel Melo

Experiences

Manage assortments for over 500 stores across 285 airports in 50 countries
Directly engaging with 10 country clusters worldwide
Address and manage reported incidents or requests in Service Now and Jira
bug tracking tools with an end-to-end problem-solving approach
Coordinate their requests with my global digital team, alongside the IT team
and the different external support teams in India and Eastern Europe
Request store’s Stock, Price and Promotion feeds to BI when setting up new
stores and coordinate the configuration of Middleware and Magento
Monitor the entire workflow, from product creation in Masterdata to listing, enrichment, overwriting restrictions, product/stock/price feeds to Middleware, OMS, Magento and various e-commerce channels
Custom input sources and multiple output sources
Deliver products and ensure their aspects are customer-facing across different
platforms like Magento, APP, APIs, etc.
Problem-solver to reported issues in the automatic workflow and engage in
conversation with the appropriate stakeholders to resolve the issues

Played a crucial role in the digital transformation journey and implementation
of new Reserve&Collect e-commerce stores, from 15 stores in 5 countries to
500 stores in over 50 countries
Facilitated the assortment management’s transition from a highly manual
process to an automated one, including handling SAP listings and effectively
managing brand, category and product restrictions specific to each location
Assisted in the store migration from Navision and PI Electronique to SAP ERP
Fully manage the Akeneo PIM with over 1M products and 600 product
attributes. Manage 100 PIM users and their custom groups in 50 countries
Understand the needs of country clusters and third parties, and effectively
leverage the Akeneo tool to meet their requirements
Organize Akeneo workshops and share them on Confluence, along with
tutorials, best practices, and other valuable information
Responsible for centralizing documentation scattered across various sources
and sharing a master document with those who require it

Project manager for implementing Media Manager at the Qatar Olympic Committee in Doha and at the Formula 1 race track Yas Marina Circuit in Abu Dhabi, United Arab Emirates
Frequent visits to Key clients (2M€) in the Middle East
Regular visits to client and prospect in Europe and Latin America
Maintain a high client retention rate analysing and interpreting the system usage data for each client
Extract key information to understand client business requirements and workflows thanks to the acquired expertise
Manage the implementation of on-line digital asset management systems as per clients requirements
Develop a close working relationship with client and with day to day administrative users. Provide guidance on best practices
Report and track system issues and feature requests using Mantis bug tracking system
Liaise with development team and product managers through established channels
Report status and resolution to clients
Dedicated team member to provide training to clients and sales people internally
Motivate and train sales people on the field and internally to promote Media Manager and Image.net on my assigned territories
Manage a team member dedicated to a key client in spain
Quarterly targets achieved for 6 years in a row

FITCH RATINGS - Credit Rating Agency, City of London (Moorgate), UK

2007 to 2008

Full-time

Londres

United Kingdom

Company Description

City of London (Moorgate), UK

Company website

http://www.fitchratings.com

GEORGIA-PACIFIC - worldwide trading company of waste paper, Sevenoaks, UK

2005 to 2007

Full-time

Sevenoaks

United Kingdom

Coordinating the trading of waste paper between the UK and France and/or
Spain for 3000 tonnes of waste paper per week
Planning the supply of waste paper to the paper mill and manage the logistics to ensure freight was available to deliver the goods from the United Kingdom to the mill in France
Checking invoices and sorting the issues out with the suppliers and/or the mill

Samuel Melo