Manage assortments for over 500 stores across 285 airports in 50 countries
Directly engaging with 10 country clusters worldwide
Address and manage reported incidents or requests in Service Now and Jira bug tracking tools with an end-to-end problem-solving approach
Coordinate their requests with my global digital team, alongside the IT team and the different external support teams in India and Eastern Europe
Request store’s Stock, Price and Promotion feeds to BI when setting up new stores and coordinate the configuration of Middleware and Magento
Monitor the entire workflow, from product creation in Masterdata to listing, enrichment, overwriting restrictions, product/stock/price feeds to Middleware, OMS, Magento and various e-commerce channels
Custom input sources and multiple output sources
Deliver products and ensure their aspects are customer-facing across different platforms like Magento, APP, APIs, etc.
Problem-solver to reported issues in the automatic workflow and engage in conversation with the appropriate stakeholders to resolve the issues
