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Samuel Melo

Global Digital Product Manager PIM and DAM Systems - Fluent in English, French, Spanish and Portuguese

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Samuel Melo
44 years old
Driving License
Zillisheim (68720) France
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Professional Status
Available soon
Available
About Me
Linguistic abilities
French: mother tongue
Portuguese: mother tongue
English: Fluent (level C2)
Spanish: Fluent (level C2)
Italian: Fair understanding and reading (Level B1)
German: Basic notions (Level A1)
Experiences
  • Manage assortments for over 500 stores across 285 airports in 50 countries
  • Directly engaging with 10 country clusters worldwide
  • Address and manage reported incidents or requests in Service Now and Jira
    bug tracking tools with an end-to-end problem-solving approach
  • Coordinate their requests with my global digital team, alongside the IT team
    and the different external support teams in India and Eastern Europe
  • Request store’s Stock, Price and Promotion feeds to BI when setting up new
    stores and coordinate the configuration of Middleware and Magento
  • Monitor the entire workflow, from product creation in Masterdata to listing, enrichment, overwriting restrictions, product/stock/price feeds to Middleware, OMS, Magento and various e-commerce channels
  • Custom input sources and multiple output sources
  • Deliver products and ensure their aspects are customer-facing across different
    platforms like Magento, APP, APIs, etc.
  • Problem-solver to reported issues in the automatic workflow and engage in
    conversation with the appropriate stakeholders to resolve the issues
  • Played a crucial role in the digital transformation journey and implementation
    of new Reserve&Collect e-commerce stores, from 15 stores in 5 countries to
    500 stores in over 50 countries
  • Facilitated the assortment management’s transition from a highly manual
    process to an automated one, including handling SAP listings and effectively
    managing brand, category and product restrictions specific to each location
  • Assisted in the store migration from Navision and PI Electronique to SAP ERP
  • Fully manage the Akeneo PIM with over 1M products and 600 product
    attributes. Manage 100 PIM users and their custom groups in 50 countries
  • Understand the needs of country clusters and third parties, and effectively
    leverage the Akeneo tool to meet their requirements
  • Organize Akeneo workshops and share them on Confluence, along with
    tutorials, best practices, and other valuable information
  • Responsible for centralizing documentation scattered across various sources
    and sharing a master document with those who require it
  • Project manager for implementing Media Manager at the Qatar Olympic Committee in Doha and at the Formula 1 race track Yas Marina Circuit in Abu Dhabi, United Arab Emirates
  • Frequent visits to Key clients (2M€) in the Middle East
  • Regular visits to client and prospect in Europe and Latin America
  • Maintain a high client retention rate analysing and interpreting the system usage data for each client
  • Extract key information to understand client business requirements and workflows thanks to the acquired expertise
  • Manage the implementation of on-line digital asset management systems as per clients requirements
  • Develop a close working relationship with client and with day to day administrative users. Provide guidance on best practices
  • Report and track system issues and feature requests using Mantis bug tracking system
  • Liaise with development team and product managers through established channels
  • Report status and resolution to clients
  • Dedicated team member to provide training to clients and sales people internally
  • Motivate and train sales people on the field and internally to promote Media Manager and Image.net on my assigned territories
  • Manage a team member dedicated to a key client in spain
  • Quarterly targets achieved for 6 years in a row
  • Déveloping business relationship with clients and prospects
  • Administering subscription enquiries, referrals and trials
  • Training clients to efficiently use the Fitch Ratings website
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  • Coordinating the trading of waste paper between the UK and France and/or
    Spain for 3000 tonnes of waste paper per week
  • Planning the supply of waste paper to the paper mill and manage the logistics to ensure freight was available to deliver the goods from the United Kingdom to the mill in France
  • Checking invoices and sorting the issues out with the suppliers and/or the mill
Skills

Professional abilities

  • Professional maturity with the international : 12 years
  • Expatriated for 10 years in London, United Kingdom
  • Business to Business - B2B
  • Key account Management (Up to 500K€ yearly per client)
  • Appreciated for my abilities to conduct trainings
  • Experience in the technologic and photography sectors, mainly Digital Asset Management (DAM systems), Systems as a Software (SAAS) and Image banks
  • At ease during presentations to clients
  • Experience in consulting and setting up workflows
  • Foresee workflows improvements and suggest them to clients
  • At ease in a technical, commercial and international environment
  • Knowlege and interest in the industrial sector
  • At east during business trips abroad
  • Efficient and serene while dealing and managing stressful situations
  • Attend On Call weekends for 6 years in a rowAssumer des astreintes, Télétravail en toute autonomie

Software and IT skills

  • PIM - Product Information Management
  • DAM – Digital Asset Management
  • CMS
  • SaaS
  • CRM
  • Akeneo
  • Magento
  • My SQL Workbench
  • Jira
  • Confluence
  • Mantis bugtracking system
  • Photoshop
  • Word, Excel, PowerPoint, Outlook

Personnal skills

  • Writing skills
  • Analytical
  • Sincere and work with integrity
  • Good spelling and grammar
  • Curious and great eye to details
  • Very patient and open minded
References and recommendations

Companies, colleagues, clients and friends recommendation letters

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Education
2001 to 2003

Master’s degree in International Business and Sales (VAIMI)

Formerly known as ESV School of Business and Sales

Coursework focusing on business to business international sales of industrial products and services. Courses taken in marketing, sales, law, languages, international trade and finance

• 6 months internship abroad - DEN MAR FUSES, Miami, Floride, USA - Import/export of fuses from Brazil to the USA then worldwide trading
Task: reply to requests for quotes and ship fuses

• 3 months internship in France - Europ-Plast, Vieux-Thann - Corrosion-resistant industrial plastics fans manufacturer
Task: reply to requests for quotes and find prospects for CNC plastic machining centers
1997 to 1999

French Baccalauréat Technologique in Materials engineering (equivalent to a High School Diploma in Technical and Industrial Sciences: Materials engineering)

Lycée Lazare de Schwendi, à Ingersheim

Plastics, aluminium, ceramic and glass
1999 to 2001

French ‘‘Brevet de Technicien Supérieur Plastiques et Composites’’ Associate’s Degree in Plastics and Compounds

Lycée Lazare de Schwendi, à Ingersheim

3 months internship - SOLVAY, Pfastatt (France)- Fuel tank manufacturer by extrusion blow moulding process
In charge of improving the Quality Control workflow
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